Bolton College takes customer services very seriously because it is important to us that our customers are happy with the services they receive from us. This includes our students (past, present or future), parents and carers of students, employers, community groups, visitors and organizations, and our work colleagues.
We have a set of customer services aims which is our way of sharing our goals with anyone who is interested in them.
Our Customer Care Service Level Agreement applies to all areas within Bolton College in relation to general customer service. Individual programme and business areas may also have their own code of practice in addition to this generic one.