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Key Business Skills - Introduction to

  • Overview of the course

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    Business administration, team working and customer service skills are essential for all businesses and these skills are in great demand. This course will introduce you to the key prinicples in these areas as a taster session to a range of business related courses.
  • What you'll learn

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    On this course, you will look at the key skills of business administration, team working and customer service. You will use this course to identify your interest in business so you can sign up for further study in your preferred area.
  • Entry requirements

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    There are no formal entry requirements - come along and see what customer service is all about.
  • How will I be assessed?

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    This is a non-accredited programme however you will be expected to complete some tasks including written, role play and quiz based tasks to demonstrate your knowledge following the programme.
  • Is there anything else I need to know?

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    All tutors have extensive experience of customer service delivery in industry and will bring examples and scenarios from their experience into the classroom.
  • Who can I speak to about this course?

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    In the first instance please send a message to jodie.cooke@boltoncc.ac.uk
  • I'm interested in this course, what do I need to do next?

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    Use the yellow 'enrol' button to request to join this course.
    Please note: if you enrol without meeting the course entry requirements your place may be cancelled and a refund provided.
  • Groups and Times

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    Group: A. First class: 10 January 2023. Last class: 31 Jan 2023
    • Tuesday : 09:30 - 12:30
  • Course Fees

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    Tuition Fee: £46.00

    Courses fees are subject to change.
  • Future opportunities

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    On successful completion of this course you can consider further study in office skills, customer service, team working or business skills.
  • Additional Information

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    Coronavirus Update


    In response to the COVID-19 situation we have made a number of changes to our traditional admissions and enrolment processes.
    Most conditional offers and enrolments are currently being processed based on the information available to us at the time of a telephone interview and/or online enrolment.
    Once a course starts and we are able to meet with learners in person we may need to alter the class an individual attends if they do not meet the course entry requirements. We will keep learners informed of any decision to alter their class and support them through any changes necessary.
    Thank you for your understanding and co-operation in these unprecedented times.

    Assessment


    All learners will complete an individual learning plan which will be discussed with their tutor throughout the course.

    Financial


    You may not have to pay tuition fees at all, if you fall into one of the groups eligible for fee exemptions. If you feel you may be eligible or would like someone to explain course fees in more detail, pleasecontact us via our Live Chat service available on any page of our website.

    Adult Learners


    Adult learners (19+) must provide evidence of their existing qualification at enrolment. Learners may not be able to enrol if this information is not provided when requested. If you have lost any certificates please contact your school in the first instance. If they are unable to provide a copy, you can contact one of the following exam boards (your school will be able to tell you which one applies to the exams you took):

    Helpline


    The best way to contact us is via our Live Chat service available from any page of our website. We endeavour to staff this service from 9am – 7pm, Monday to Thursdays and until 4pm on Fridays (during term time).
    Bolton College works hard to ensure that the information provided is accurate.
    All courses are offered subject to student numbers and the College reserves the right to amend, withdraw or amalgamate any of the courses, fees, services, locations or facilities described at any time.

    Studying at College


    The health and safety of our learners and staff is still very important to us and so there may continue to be an element of study outside of the classroom during the 2021/22 academic year. The proportion of these hours will depend on the individual qualification(s) being undertaken. You must do the work set during these times or it will impact your progress on the course and therefore your achievement.

    Equalities Statement


    The College will treat all members of the community equally and will not favour any particular individual or group. English is our principal language but we will endeavour to provide information relating to this document in other formats and languages. If customers require this type of support they should contact the Recruitment & Relations Manager at customer.services@boltoncc.ac.uk

    Safeguarding Statement


    Bolton College are committed to ensuring that learners have a right to feel safe wherever they learn, in the classroom or online. If you have any personal safety or other worries, for example, feeling bullied; being made to feel uncomfortable or experiencing an inappropriate situation when you are attending college, please speak to the tutor, a member of the Reception Team or contact the College Safeguarding Team on 01204 482180 or via safeguarding@boltoncc.ac.uk
  • Disclaimer

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    You may be aware that Bolton College currently has some limitations on the way it works, due to COVID-19. Although every care has been taken to ensure that the information contained within this document is accurate, due to the changeable nature of the situation and updates to government guidance, there may be changes to this programme and provision. We will endeavour to keep prospective and current students updated where appropriate and when the information becomes available.
  • Start Date:

    10/01/2023

  • End Date:

    31/01/2023

  • Time:

    09:30 - 12:30
    3.00 (Hrs Per Week)

  • Duration:

    4 weeks

  • Venue:

    New Bury Community Learning Centre

  • Course Code:

    BA331-CLPC