Customer Service Award Level 2

Customer service skills are essential for all businesses and excellent customer service skills are an in demand skill.

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.

Understanding the principles of customer service
How customers' needs and expectations are formed
Knowing the interpersonal skills and appropriate behaviour required in the customer service environment
Understanding the principles of responding to customers’ problems or complaints

Successful completion of the Level 1 Award in Customer Service.

This qualification is assessed by a multiple-choice test.

All customer service tutors have extensive experience of customer service delivery in industry and will bring examples and scenarios from their experience into the classroom.

In the first instance please send a message to Llinos.leonard@boltoncc.ac.uk

You need to speak to one of our tutors before you can enrol on to this course therefore, please use the 'apply' button on this screen to register your interest. Once we have your details we will send you a text with a link to book a telephone interview. Please be aware that when a tutor calls you our number will appear as unknown/with-held/private.

This is the last qualification in our Customer Service pathway however why not consider our other courses including book-keeping, accountancy, business administration and team leading.

Learners will now be more than equipped to complete a customer service role in any business.

Tuition Fee: £25.00
Other fees: £20.00
Courses fees are subject to change.

Assessment

All learners will complete an individual learning plan which will be discussed with their tutor throughout the course.

Financial

You may not have to pay tuition fees at all, if you fall into one of the groups eligible for fee exemptions. If you feel you may be eligible or would like someone to explain course fees in more detail, pleasecontact us via our Live Chat service available on any page of our website.

Adult Learners

Adult learners (19+) must provide evidence of their existing qualification at enrolment. Learners may not be able to enrol if this information is not provided when requested. If you have lost any certificates please contact your school in the first instance. If they are unable to provide a copy, you can contact one of the following exam boards (your school will be able to tell you which one applies to the exams you took):

• OCR: www.ocr.org.uk
• Edexcel: www.edexcel.com
• AQA: www.aqa.org.uk

Helpline

The best way to contact us is via our Live Chat service available from any page of our website. We endeavour to staff this service from 9am – 7pm, Monday to Thursdays and until 4pm on Fridays (during term time).
Bolton College works hard to ensure that the information provided is accurate.
All courses are offered subject to student numbers and the College reserves the right to amend, withdraw or amalgamate any of the courses, fees, services, locations or facilities described at any time.

Studying at College

The health and safety of our learners and staff is still very important to us and so there may continue to be an element of study outside of the classroom during the, academic year. The proportion of these hours will depend on the individual qualification(s) being undertaken. You must do the work set during these times or it will impact your progress on the course and therefore your achievement.

Equalities Statement

The College will treat all members of the community equally and will not favour any particular individual or group. English is our principal language but we will endeavour to provide information relating to this document in other formats and languages. If customers require this type of support they should contact the Recruitment & Relations Manager at customer.services@boltoncc.ac.uk

Safeguarding Statement

Bolton College are committed to ensuring that learners have a right to feel safe wherever they learn, in the classroom or online. If you have any personal safety or other worries, for example, feeling bullied; being made to feel uncomfortable or experiencing an inappropriate situation when you are attending college, please speak to the tutor, a member of the Reception Team or contact the College Safeguarding Team on 01204 482180 or via safeguarding@boltoncc.ac.uk

Although every care has been taken to ensure that the information contained within this document is accurate, there may be changes to this programme and provision. We will endeavour to keep prospective and current students updated where appropriate and when the information becomes available.