Introduction to Customer Service - Essential Career Skills

Today's employers are in desperate need of employees with good customer service skills - dealing with customers face to face, over the telephone and now online. Customer service are essential for all businesses across all industries (retail, office administration, health care, garages etc). This course will introduce you to the key principles of customer service as a taster session for our accredited customer service qualifications. Join this course and progress on to Level 1 and 2 accredited customer service qualifications.

On this course, you will look at the key skills needed for effective customer service delivery, key principles of customer service, dealing with different customers and legislation in customer service.

There are no formal entry requirements - come along and see what customer service is all about and how you can develop your skills and confidence in this area.

This is a non-accredited programme however you will be expected to complete some tasks including written, role play and quiz based tasks to demonstrate your knowledge following the programme. Don't worry - we will work with you to make sure you can complete the tasks.

All customer service tutors have extensive experience of customer service delivery in industry and will bring examples and scenarios from their experience into the classroom

In the first instance please send a message to jodie.cooke@boltoncc.ac.uk

Use the yellow 'enrol' button to request to join this course.
Please note: if you enrol without meeting the course entry requirements your place may be cancelled and a refund provided.

Continue your Customer Service journey by enrolling on to Level 1 Customer Service (8 week course) and then Level 2 Customer Service (2 week course). These qualifications will prepare you for a range of job opportunities.

This course is free for all learners
Courses fees are subject to change.

Assessment

All learners will complete an individual learning plan which will be discussed with their tutor throughout the course.

Financial

You may not have to pay tuition fees at all, if you fall into one of the groups eligible for fee exemptions. If you feel you may be eligible or would like someone to explain course fees in more detail, pleasecontact us via our Live Chat service available on any page of our website.

Adult Learners

Adult learners (19+) must provide evidence of their existing qualification at enrolment. Learners may not be able to enrol if this information is not provided when requested. If you have lost any certificates please contact your school in the first instance. If they are unable to provide a copy, you can contact one of the following exam boards (your school will be able to tell you which one applies to the exams you took):

• OCR: www.ocr.org.uk
• Edexcel: www.edexcel.com
• AQA: www.aqa.org.uk

Helpline

The best way to contact us is via our Live Chat service available from any page of our website. We endeavour to staff this service from 9am – 7pm, Monday to Thursdays and until 4pm on Fridays (during term time).
Bolton College works hard to ensure that the information provided is accurate.
All courses are offered subject to student numbers and the College reserves the right to amend, withdraw or amalgamate any of the courses, fees, services, locations or facilities described at any time.

Studying at College

The health and safety of our learners and staff is still very important to us and so there may continue to be an element of study outside of the classroom during the, academic year. The proportion of these hours will depend on the individual qualification(s) being undertaken. You must do the work set during these times or it will impact your progress on the course and therefore your achievement.

Equalities Statement

The College will treat all members of the community equally and will not favour any particular individual or group. English is our principal language but we will endeavour to provide information relating to this document in other formats and languages. If customers require this type of support they should contact the Recruitment & Relations Manager at customer.services@boltoncc.ac.uk

Safeguarding Statement

Bolton College are committed to ensuring that learners have a right to feel safe wherever they learn, in the classroom or online. If you have any personal safety or other worries, for example, feeling bullied; being made to feel uncomfortable or experiencing an inappropriate situation when you are attending college, please speak to the tutor, a member of the Reception Team or contact the College Safeguarding Team on 01204 482180 or via safeguarding@boltoncc.ac.uk

Although every care has been taken to ensure that the information contained within this document is accurate, there may be changes to this programme and provision. We will endeavour to keep prospective and current students updated where appropriate and when the information becomes available.