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Customer Service Award Level 1

  • Overview of the course

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    Customer service skills are essential for all businesses and excellent customer service skills are an in demand skill. This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
  • What you'll learn

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    Know how to deliver good customer service
    Know different communication methods
    Know how to provide good customer service in line with organisational procedures
    Know how to effectively deal with customer queries, problems and complaints.
  • Entry requirements

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    There are no formal qualifications but good confidence with English will be an advantage
  • How will I be assessed?

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    You will produce a portfolio of evidence to demonstrate your knowledge of the above units
  • Is there anything else I need to know?

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    All customer service tutors have extensive experience of customer service delivery in industry and will bring examples and scenarios from their experience into the classroom
  • Who can I speak to about this course?

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    You can contact a member of the team via Business.studies@boltoncc.ac.uk
  • I'm interested in this course, what do I need to do next?

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    Visit the centre and enrol - we look forward to seeing you in class soon!
  • Course Fees

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    Tuition Fee: £86.00
    Other fees: £20.00
  • Future opportunities

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    You can finish your Customer Service journey by enrolling on to the Level 2 award
  • Additional Information

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    Assessment


    All learners will complete an individual learning plan which will be discussed with their tutor throughout the course.

    Financial


    You may not have to pay tuition fees at all, if you fall into one of the groups eligible for fee exemptions. If you feel you may be eligible or would like someone to explain course fees in more detail, please call our helpline on 01204 482 000.

    Adult Learners


    Adult learners (19+) must bring their qualification certificates with them to enrolment. Learners will not be able to enrol without this information. If you have lost any certificates please contact your school in the first instance. If they are unable to provide a copy, you can contact one of the following exam boards (your school will be able to tell you which one you need):
    If you are unable to provide certificates you will be asked to complete a self declaration form when you enrol.

    Helpline


    Our Helpline can provide you with general information regarding studying at Bolton College. We also offer advice and guidance meetings to help you decide your next move. Please call 01204 482 000.
    Lines are open :
    • during term time : Monday to Thursday between 8:45am and 7pm (5pm on Fridays)
    • out of term : Monday to Friday between 9am and 5pm

    Bolton College endeavours to ensure that the information provided in this document is accurate. All courses are offered subject to student numbers and the College reserves the right to amend, withdraw or amalgamate any of the courses, fees, services, locations or facilities described at any time.

    Equalities Statement


    The College will treat all members of the community equally and will not favour any particular individual or group. English is our principal language but we will endeavour to provide information relating to this document in other formats and languages. If customers require this type of support they should contact email the Customer Services Manager at customer.services@boltoncc.ac.uk or alternatively call 01204 482 040 or visit us at Deane Road, Bolton, BL3 5BG.

    Safeguarding Statement


    Bolton College are committed to ensuring that learners have a right to feel safe wherever they learn, in the classroom on or online. If you have any personal safety or other worries, for example, feeling bullied; being made to feel uncomfortable or experiencing an inappropriate situation when you are attending college, please speak to the tutor, someone in the Learning Centre Reception or contact the College Safeguarding Team on 01204 482180 or 01204 482758.

    Enrolment Details


    To enrol at one of our Community Learning Centres or our main Deane Road Campus click here for enrolment times.
  • Disclaimer

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    Every care has been taken to ensure that the information contained within these course information sheets was accurate at the time of publishing.
    Bolton College is constantly evaluating its services to meet the needs of learners; therefore programmes/courses/Apprenticeships, resources and facilities may be subject to change without prior notice.
  • Start Date:

    22/01/2020

  • End Date:

    18/03/2020

  • Time:

    09:15 - 12:15
    3.00 (Hrs Per Week)

  • Duration:

    8 weeks

  • Venue:

    Deane & Derby Community Learning Centre

  • Course Code:

    BA320-CLFS