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Technical Certificate in IT Support BTEC Level 2

  • Overview of the course

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    The course supports progression to more specialised Level 3 vocational/academic computing courses. In addition, the course may provide progression onto a computing Apprenticeship programme or employment.
    Within the study programme all will complete a 2 hour tutorial session relating to both employability and main tutorial themes and allocated one to ones with your designated Learning Development Mentor (LDM).
  • What you'll learn

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    • Install, configure and test hardware in a computer system to meet user requirements
    • Install, configure and test software in computer systems and mobile devices to meet user requirements
    • Apply appropriate security measures to computer systems and mobile devices

    Your programme consists of the following units:
    • Set Up and Configure Technology Systems
    • Exploring Current and Emerging Technologies
    • Security Protection and Risk Management
    • Working as an IT Support Technician
    • Explore current and emerging technologies and their purposes
    • Investigate how an organisation uses technology to meet its needs
    • Analyse the effectiveness of methods used to manage and protect computer systems and data against security threats
    • Explore the processes and procedures used by IT support technicians using a wide range of skills.
  • Entry requirements

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    Four GCSEs grade 3 including Maths and English Language or the completion of the ICT Level 1. Learners who have a passion for IT, but do not have the relevant qualifications to get on the course may be considered, dependant on current knowledge/experience and the
  • How will I be assessed?

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    Two main core units of the qualification are externally assessed. Edexcel sets and marks these assessments.
    The other units are assessed by internal assignments/ practical activities/observations. BTECs are understood and recognised by a large number of organisations in a wide range of sectors and are developed with key industry representatives and Sector Skills Councils (SSC), to ensure that they meet employer and learner needs. Many industry and professional bodies offer successful BTEC learners
    exemptions for their own accredited qualifications.
  • Supporting your learning and wellbeing

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    We want you to enjoy every minute of College, both in the classroom and out of it, so we have a range of dedicated support and wellbeing services. These include FREE travel; FREE breakfast; dedicated Learning Development Mentors; impartial advice and guidance; dedicated one-to-one support for learners with additional needs; and support with the cost of College, plus much more.
  • Future opportunities

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    Alongside your studies, you’ll have a unique opportunity to be part of the University of Bolton’s EXCEED programme.
    This will give you a range of additional skills and experiences, and includes masterclasses; university visits; access to industry experts; and mentoring and support with your university application, perfect for that next step into Higher Education.
    After you have completed the course you could remain in College and progress on to the IT BTEC Extended Diploma Level 3.
    Alternatively, if you choose to look for paid work you could opt for an IT Apprenticeship and work as an Apprentice IT Technician.
    Check out opportunities at the University of Bolton by visiting
    Following further study you could work as:
    • An IT Operations Technician, earning an average of £30,000 a year, depending on experience.
    • An IT Support Technician, earning up to £32,000 depending on experience.
    • An IT Project Manager, earning between £25,000 and £70,000 a year.
  • Enrichment

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    We want to give you a positive experience at College and a rounded view of the industry you could one day be working in. So, during your time at College, you will have the opportunity to enjoy a range of activities outside the classroom.
  • Pre-Professionals Programme

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    As part of our Pre-Professionals Programme, you’ll have your own personal Learning Development Mentor and Careers Coach. They’ll help you to manage your studies, oversee your progress and aid in your personal development.

    You’ll also benefit from quality work experience and industry placements, ensuring that you’re ready for the world of work.

    You could also benefit from getting involved in volunteering opportunities, both locally and abroad, and youth social action projects, perfect for enhancing your CV.
  • Why choose us?

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    We’re part of the University of Bolton Group, which means you’ll benefit from all that the University has to offer, including world-class facilities and access to industry experts.
    Throughout your time at College, we’ll reward your achievements, with trips to The Anderton Outdoor Activity Centre, the University’s outdoor pursuits centre, and so much more. You’ll also have the opportunity to apply for the prestigious Duke of Edinburgh Award.
    In our last Ofsted inspection, we were graded ‘Good’.
    Our £75 million campus offers:
    • A newly refurbished fitness suite and sports hall
    • Apple Mac suites
    • Libraries
    • A theatre and dance studios
    • A café selling Costa coffee
    • The Academy Hair & Beauty Salon
    • Signature restaurant
    We also have a wide range of events throughout the year, including showcases, enterprise activities and cultural
  • How to apply?

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    Submit an application online by visiting
  • Open Events

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    Discover what Bolton College has to offer by attending one of our Open Events:
    • Thursday 17th October 2019, 5.30pm-8pm
    • Wednesday 20th November 2019, 5.30pm-8pm
    • Tuesday 4th February 2020, 5.30pm-8pm
    • Futures4Me Event - Monday 7th October 2019, 3.30pm-7pm
  • Disclaimer

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    Every care has been taken to ensure that the information contained within these course information sheets was accurate at the time of publishing.
    Bolton College is constantly evaluating its services to meet the needs of learners; therefore programmes/courses/Apprenticeships, resources and facilities may be subject to change without prior notice.
  • Start Date:


  • End Date:


  • Time:

    10.00 (Hrs Per Week)

  • Duration:

    36 weeks

  • Venue:

    Deane Road Campus

  • Course Code: